Legal notice

DISTANCE SALES AGREEMENT

ARTICLE 1 — SUBJECT AND PARTIES
1.1. This agreement sets out the rights, obligations and liabilities of the parties in relation to the sale and delivery of the products ordered by the BUYER through www.minevital.com, in accordance with Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts.
1.2. The BUYER accepts and declares that, before placing the order, they were informed in electronic form of the essential characteristics of the products, the sale price including taxes, the payment method, the delivery terms, the conditions, period and procedure of the right of withdrawal, and the avenues for complaints and dispute resolution. The preliminary information and billing data shown on the payment page forms an integral part of this agreement.
1.3. SELLER'S INFORMATION
Molina Kozmetik Tic. Ltd. Şti.
MERSİS No: 0622078583600018 — Trade Registry No: 48848 — Tax No: 6220785836
Address: 75. Yıl (Sultandere) Mah. Adahisar Sk. No:93, 26250 Odunpazarı / Eskişehir, Türkiye
E-mail: info@molina.com.tr
Phone: +90 536 841 42 00
Website: www.minevital.com
1.4. COMPLAINTS. The BUYER may send any request, complaint or notice to the SELLER via the address, e-mail or phone above. The SELLER responds to complaints within 14 days at the latest.
1.5. RETENTION OF THE AGREEMENT. The SELLER retains this agreement and the preliminary information form together with the order record, and sends them to the BUYER on a durable medium (e-mail). The BUYER may request a copy at any time at info@molina.com.tr.

ARTICLE 2 — FORMATION
2.1. This agreement is formed at the moment the BUYER confirms the preliminary information in electronic form and completes the order with an approval that creates an obligation to pay.
2.2. The SELLER confirms receipt of the order to the BUYER without delay after formation.

ARTICLE 3 — PRODUCTS
3.1. The details of the products ordered, the cash sale prices including taxes, all shipping and delivery costs if any, and the quantities are stated before payment. All products listed in the table shown before payment are referred to as the PRODUCT.
3.2. The SELLER may not claim from the BUYER any additional cost not stated in the preliminary information. The BUYER's separate express consent is obtained for any payment beyond the principal price.

ARTICLE 4 — DELIVERY
4.1. The PRODUCT is delivered, safely packed, to the address specified by the BUYER within the SELLER's committed period of 7 working days at the latest. This period may in no case exceed 30 days from the date the order reaches the SELLER.
4.2. If the SELLER fails to perform within this period, the BUYER may terminate the agreement. On termination, the SELLER refunds all payments received, including delivery costs, within 14 days of receiving the termination notice, together with statutory interest.
4.3. The SELLER is liable for loss and damage occurring until the PRODUCT is delivered to the BUYER or to a third party designated by the BUYER other than the carrier.
4.4. Where the BUYER has designated a third person or organisation to receive the delivery, the SELLER is not liable if that person or organisation refuses to accept it.
4.5. The BUYER should inspect the package on delivery and, if damage is visible, refuse it and have the carrier's representative record the damage. This provision is advisory and does not affect or limit the BUYER's rights under Articles 7 and 8 or under the Refund Policy in any way.

ARTICLE 5 — PAYMENT
5.1. Payment is collected in full at the time of the order. Where the BUYER pays by credit card and uses an instalment facility offered by their bank or card issuer, that facility is a credit arrangement between the BUYER and their bank; it is not an instalment sale between the parties to this agreement. The SELLER receives the price in full and is not a party to the interest terms of that arrangement.
5.2. The SELLER does not apply a tariff higher than the ordinary rate on the phone line allocated for communication with the BUYER.

ARTICLE 6 — GENERAL PROVISIONS
6.1. The BUYER confirms, in electronic form, awareness of the essential characteristics, sale price, payment method and delivery information of the products shown on minevital.com.
6.2. By confirming this agreement in electronic form, the BUYER acknowledges having received, correctly and completely, the SELLER's address, the essential features of the products, the price including taxes, and the payment and delivery information.
6.3. The SELLER is responsible for delivering the product in full and in accordance with the specifications of the order.
6.4. If performance becomes impossible, the SELLER notifies the BUYER in writing or on a durable medium within 3 days of learning of it, and refunds all payments received within 14 days of the notice. The product being out of stock does not constitute impossibility of performance.
6.5. If, for any reason, the price is not paid or is cancelled in the bank records, the SELLER's obligation to deliver ends.
6.6. If, after delivery, the bank or finance institution of the credit card used does not remit the price to the SELLER, the SELLER reserves its contractual and legal rights, including recovery of the price.
6.7. If delivery cannot be made within the committed period due to extraordinary circumstances (severe weather, earthquake, flood, fire), the SELLER informs the BUYER without delay and the BUYER may cancel the order or choose a similar product. Even so, the 30-day maximum delivery period in 4.1 and the BUYER's right of termination in 4.2 are reserved; this paragraph may not be construed so as to extend that period. If the order is cancelled and the price has been collected, it is refunded within 14 days of cancellation. Where payment was by credit card, the refund is made to that card.

ARTICLE 7 — RIGHT OF WITHDRAWAL
7.1. The BUYER may withdraw from this agreement within 14 days of the date on which the BUYER, or a third party designated by the BUYER, receives the product, without giving any reason and without paying any penalty. The BUYER may also withdraw in the period between formation of the agreement and delivery. Where products forming a single order are delivered separately, the period begins on the day the last product is received.
7.2. Procedure. The BUYER directs the withdrawal notice to the SELLER in writing or on a durable medium within the 14-day period, using:
E-mail: info@molina.com.tr
Address: 75. Yıl (Sultandere) Mah. Adahisar Sk. No:93, 26250 Odunpazarı / Eskişehir, Türkiye
The BUYER may use the Model Withdrawal Form annexed to this agreement, or may simply make a clear statement of the decision to withdraw. It is sufficient that the notice is sent within the period. The SELLER confirms receipt of the withdrawal request to the BUYER immediately.
7.3. SELLER's obligation to refund. Where the BUYER withdraws, the SELLER refunds all payments received, including the standard delivery cost paid on the original order, within 14 days of receiving the withdrawal notice. The refund is made in a single payment, in a manner consistent with the payment instrument used by the BUYER, and without any cost or obligation to the BUYER.
7.4. RETURN SHIPPING COST. Where the right of withdrawal is exercised, the return shipping cost is borne by the SELLER and no deduction whatsoever is made from the amount refunded to the BUYER. The carrier designated by the SELLER for returns is Kolay Gelsin within Türkiye and DHL / TNT for international shipments. The BUYER sends the product via that carrier at the SELLER's expense. If the designated carrier has no branch where the BUYER is located, the SELLER arranges collection of the product from the BUYER without claiming any additional cost.
7.5. BUYER's obligation. The BUYER returns the product to the SELLER within 14 days of sending the withdrawal notice. The BUYER is not liable for changes or deterioration arising where the product was used during the withdrawal period in accordance with its operation, technical specifications and instructions for use.
7.6. WAIVER OF EXCEPTION (IN THE BUYER'S FAVOUR). Under Article 15/1(ç) of the Turkish Regulation on Distance Contracts, the right of withdrawal may in principle not be exercised for products whose protective elements such as packaging, tape or seal have been opened and whose return is not suitable in terms of health and hygiene. As that article permits the parties to agree otherwise, the SELLER undertakes not to apply this exception and to accept the right of withdrawal — in the BUYER's favour — even for opened products. This undertaking is a binding provision of this agreement.
7.7. Details of the return address and process are set out in the SELLER's Refund Policy, an integral part of this agreement. Where the Refund Policy and this article conflict, the provision more favourable to the BUYER applies.
7.8. This article does not limit any mandatory right granted to the BUYER by the consumer protection law applicable to them.

ARTICLE 8 — DEFECTIVE PRODUCTS
8.1. Where the delivered product is defective, the BUYER may exercise against the SELLER, under Article 11 of Law No. 6502, any of the following elective rights: withdrawal from the agreement, a reduction in the price, free repair, or replacement with a defect-free equivalent. The choice belongs to the BUYER.
8.2. Liability for defects is subject to a 2-year limitation period from the date of delivery, unless a longer period is specified.
8.3. All costs of returning a defective product are borne by the SELLER.

ARTICLE 9 — PERSONAL DATA
9.1. The SELLER processes the BUYER's personal data in accordance with Law No. 6698 on the Protection of Personal Data. Processing purposes, legal bases, transfers and the BUYER's rights under Article 11 of that law are set out in the Privacy Policy published on minevital.com.

ARTICLE 10 — DISPUTE RESOLUTION
10.1. In disputes arising from this agreement, the parties may rely on their own records, documents and evidence, including those held electronically. This provision does not limit the BUYER's right to rely on any form of evidence.
10.2. Avenues. Consumer Arbitration Committees have jurisdiction over consumer disputes valued below 186,000 TRY for 2026. This threshold is updated annually and announced by the Turkish Ministry of Trade. Above it, Consumer Courts have jurisdiction, and under Article 73/A of Law No. 6502 recourse to mediation before filing suit is a procedural requirement.
10.3. The BUYER may apply to the Consumer Arbitration Committee or Consumer Court of their own place of residence or of the place where the consumer transaction was made.
10.4. The BUYER accepts and declares having read the terms and explanations in the order form, an integral part of this agreement, and having received and examined all preliminary information and sales conditions.

ARTICLE 11 — GOVERNING LAW AND RESERVED RIGHTS
11.1. Turkish law applies to this agreement.
11.2. For a BUYER whose habitual residence is outside Türkiye, the choice of law in this agreement does not result in the BUYER being deprived of the protection afforded by the mandatory consumer protection provisions of the country of their habitual residence. Where those provisions are more favourable than this agreement, the BUYER benefits from them. The avenues set out in Article 10 apply to BUYERs resident in Türkiye.

ANNEX — MODEL WITHDRAWAL FORM
(Complete and send this form only if you wish to withdraw from the agreement. Completing it is not mandatory; a clear statement of your decision to withdraw is sufficient.)

To: Molina Kozmetik Tic. Ltd. Şti.
Address: 75. Yıl (Sultandere) Mah. Adahisar Sk. No:93, 26250 Odunpazarı / Eskişehir, Türkiye
E-mail: info@molina.com.tr

I hereby declare that I exercise my right of withdrawal from the agreement concerning the sale of the following goods.
— Date of order / date of receipt:
— Order number:
— Product(s) subject to withdrawal:
— Consumer's name and surname:
— Consumer's address:
— Consumer's signature (only if sent on paper):
— Date: