Refund policy

You have 14 days from the day you receive your order to request a return.

Seller

Molina Kozmetik Tic. Ltd. Şti. — MERSİS No: 0622078583600018 — Trade Registry No: 48848 — Tax No: 6220785836
75. Yıl (Sultandere) Mah. Adahisar Sk. No:93, 26250 Odunpazarı / Eskişehir, Türkiye
info@molina.com.tr — +90 536 841 42 00
(The MineVital brand is owned and operated by Molina Kozmetik Tic. Ltd. Şti.)

What we accept

We accept returns whether the bottle has been opened or not. Please return the product in its original packaging where possible.

How to start a return

Email us at info@molina.com.tr with your order number. We'll confirm your return and send you the instructions and the shipping label.

Return address

Hasan Polatkan Cd. 3/26, 26120 Tepebaşı / Eskişehir, Türkiye

Return shipping is on us

You pay nothing to return an item. Once we approve your return we send you a prepaid shipping label — Kolay Gelsin within Türkiye, DHL or TNT for international returns. Nothing is deducted from your refund. If the carrier we name has no branch where you are, we'll arrange collection at no cost to you.

International orders under 60 USD

For smaller international orders, return shipping often costs more than the product itself. In these cases we may refund you without asking for the product back — just send us photos. We'll tell you which applies when you request your return.

Damaged, defective or wrong items

Please check your order on arrival and contact us right away with photos. We'll make it right at no cost to you, and we may settle it on the photos alone without asking for the product back.

Non-returnable items

Gift cards.

Exchanges

The fastest way is to return the item you have and place a new order for the one you want.

Refunds

Once we receive and inspect your return, we'll let you know whether it's approved. If approved, we refund the full amount you paid — including the standard delivery charge from your original order. Nothing is deducted.

We refund to your original payment method within 14 days. Your bank may need extra time to post it. If more than 14 days have passed since approval and you haven't received your refund, write to us at info@molina.com.tr.

Your legal rights

This policy does not affect any rights given to you by the consumer protection law of your country of residence, including the right to withdraw from your purchase within the period that law provides. If your local law gives you a longer period or better terms than this policy, that law applies.

If your order is within Türkiye or shipped into the European Union, you may withdraw within 14 days of delivery without giving any reason (in Türkiye, under Law No. 6502 on Consumer Protection).